Support is available from the Jojo team in the following ways...
ForumsIf you are having trouble installing Jojo, or with any particular feature, the first stop should be the forums. Register for a forum account, and post your question for developers to answer.
Email supportWhile we do offer email support, we prefer for supprot requests to go through the forums. Developers subscribe to the forum RSS feed, so we get notified of new posts fairly quickly. If you look at the post times in the forums, you will see we respond quickly to forum requests.
We will of course respond to email support requests, but the answers we give by email aren't able to help other users with the same problem, like the forums can.
MSN Live Messenger supportFor urgent requests or by invitation, we also offer support over MSN messenger - add to your contact list and contact Harvey when he is online.
Skype supportAs above, but please initiate a text chat before starting a voice chat as it's not always a convenient time.
Phone supportAt this time, phone support is reserved for customers on a support contract, or by invitation.
However, if you ask nicely, we will probably say yes.